Posts Tagged ‘Scott Seroka’  

How to Build a Sales-Driven Culture

By: Scott Seroka When CEOs hear the word “culture,” most think about internal metrics such as productivity, morale, communication, teamwork and performance. As important as these metrics are, none on their own can go toe-to-toe with the metric of improving sales. For the growth-minded company, building a sales-driven culture is, was, and always will be…


 

26 Ways Your Brand Makes a First Impression

A bad brand experience is like a Fish Handshake

Have you ever had an unpleasant first-time encounter with a brand and wondered how the owner of the company would react if s/he knew of your experience? This tends to be more of an issue with larger companies where the owner is several titles insulated from the interactions between customers and his or her company’s…


 

Everything Your Brand Must Endure to Earn a New Customer

Customer Purchase Journey Infographic

Let’s assume for a moment that you need a new CRM system for your company. There’s a good chance you’ll likely consider Salesforce. Or, if you’re planning a ski trip to Colorado and need warm gear for the mountains, you’ll probably spend a few extra dollars to buy the best – North Face or Marmot….


 

The Most Important Step In The Brand Development Process

It’s 5:56 am when the CEO of a mortgage company opens his email. His attention is immediately drawn to the “Urgent” message from the President of his advertising agency, time-stamped at 5:03 am, to call ASAP. When the CEO calls the President’s cell phone, it’s answered before the first ring is heard, and the President…


 

What Glassdoor Ratings Tell Customers About Your Brand

At one of my recent brand strategy retreats, I asked everyone in the room to raise their hand if they were aware of glassdoor.com. Less than half lifted their hands. For those of you who are unfamiliar, glassdoor.com is one of the fastest growing job and recruiting sites, and it includes a database of millions…


 

Are Unique Value Propositions Overrated?

For far too long, marketers have been hung up on identifying their “unique” value propositions, believing that if they don’t own one, they wouldn’t be equipped to confront the competition head on and win new customers. Hold that thought. The urgency and anxiety over defining one’s Unique Value Proposition (UVP) has been on the decline…


 

Do your salespeople believe in your brand?

A successful salesperson is one who believes in himself, as well as in the product or service he is selling. If this second component is missing, your company has a problem. A company can recruit a top-performing sales team, but if the brand is perceived as low value, doesn’t have a tiebreaker, or doesn’t measure…