Posts Tagged ‘culture’  

6 Reasons Disengaged Employees Require Your Immediate Attention

According to a 2016 Gallup Poll, disengaged employees cost the U.S. approximately $500,000,000,000 (Yes, that’s billion). Some employees disengage for reasons that have nothing to do with their employer or work environment. Illness, injuries or major life events such as losing a loved one, going through a divorce or dealing with any kind of trauma…


 

Why Integration is Essential to the Onboarding Process

It’s Dave’s first day. He’s finally here. The Account Manager’s position has been open for more than six months and by all indications, Dave is the answer to everyone’s prayers. There is a sigh of relief now that he’s on board – Dave has a proven track record of success, his people skills are sharp…


 

The perils of not paying attention to the brand as a company scales

All startups have a brand, and it’s always representative of the personal brand of the founder.  If the product or service offering is a success, the company begins to grow, sometimes at an uncomfortable pace – a pace perhaps too difficult to keep up with. The solution? Hire more employees, and fast. However, in the…


 

Culture Case Study: Handling a Compensation Confrontation

During one of my recent enculturation workshops, I was approached by the plant manager of a manufacturing firm who confided in me that he had an urgent need to fix a volatile workplace environment. He discovered that some of his employees, mostly of the Millennial generation, were openly sharing the details of their individual compensation…


 

A Strong Culture Requires Strong Leadership

Team your best salesperson with a crummy manager and what do you get? A resignation letter and loads of business going to your competitor. Team a highly trained and skilled manager with a group of average-to-slightly above-average employees and you’ll soon have enthusiastic and highly motivated team-players willing to bleed for your company. In no…


 

FACT: Culture has NOTHING to do with touchy-feely stuff

Mention the word “culture” to someone, and it may spark a conversation around employer branding, hiring emotionally intelligent managers, teamwork, and strategies behind building a place where people love to come to work every day. You know – all that “touchy-feely stuff” that people (especially those darn Millennials) expect from their employer that distract from…


 

10 Tactics For Building a High-Performance Culture

It was nearly eighteen months ago when I arrived in the president’s office where she confided in me that she had a strained relationship with her business partner and that her company was experiencing high turnover. She described her partner as being “brilliant” in terms of industry knowledge and bringing aboard new business. However, he…


 

How to attract BEST-IN-INDUSTRY employees to your brand

Nothing happens until a sale is made. Sales is the lifeblood of our company. We need to deliver best-in-class service to keep our customers. We need to keep our customers happy, or someone else will do it for us. We need to make each of our customers think they are the most important. This is…


 

69% of employees are disengaged. How to reverse the trend.

The year was 1990, when I began working part-time as a collection agent at the second largest bank in the U.S. As a new employee, I wanted to prove my worth and impress my manager, so I always arrived to work a bit early and stayed a little later when I was able to. To…


 

4 Ways to Make Your Mortgage Customers Your Brand Advocates

Many mortgage companies live and die on referrals. When you make a customer happy, you’ll have an advocate who will gladly provide referrals for years to come, and s/he may even be inspired to promote your name on yelp.com, Facebook and Twitter. But, when you disappoint a customer or make them angry, your brand name…