Certified Brand Development

Our process for building, reinforcing, rediscovering, and rehabilitating professional service organization brands has been proven and perfected over time, hundreds of times, for more than 30 years.


Internal Brand & Culture Research

In a matter of weeks, we can give your professional services company invaluable and actionable insights into the health and strength of your culture, identifying obstacles impeding your ability to grow and maximize your company’s full potential.

Areas of focus:

  • Employee engagement
  • Productivity
  • Morale
  • Innovation/creativity
  • Attracting and retaining top-performers
  • Operational efficiencies
  • Leadership
  • Advocacy
  • Much more…


Voice of Customer Research

What keeps your customers coming back, and what may be pushing others away? Oftentimes, all it takes is one negative experience to lose a customer for good.

We can provide you with valuable insights and actionable information about your customers in key areas, such as:

  • Brand awareness
  • Brand perception
  • Reputation
  • Competitive threats
  • Product quality and service delivery
  • Customer advocacy and loyalty
  • Much more…


Brand Identification & Restoration

Our Brand Identity and Restoration program provides an ideal solution for professional services organizations suffering from one or more of the following afflictions:

  • Stuck in a vicious cycle of perpetual rebranding
  • Longer-than-industry-average sales cycles and lukewarm sales
  • Lack of brand clarity
  • A reason “not to buy” has surfaced
  • Unable to shake off undesirable customer perceptions
  • Lacking structure for its brand portfolio



According to a 2016 Gallup poll, only 32 percent of employees are engaged.

It’s the reason that culture has overtaken strategy as the number one focus of CEOs.

Our B.E.ST. (Brand Enculturation STrategy) program provides the framework and tools for aligning employees with the brand and its values. The goal is to make needed changes and adjustments to improve internal metrics, such as:

  • Employee engagement
  • Teamwork
  • Productivity
  • Attraction of top-performing employees
  • Reduction of errors and mistakes
  • Operational efficiencies


Brand Architecture & Portfolio Management

Whether you are growing through mergers and/or acquisitions, creating new brands or services under your corporate umbrella, or branding existing services, we can help you define an architecture system for your company that will:

  • Maximize the brand value of your umbrella brand and its sub-brands
  • Establish strategic guardrails for all brands in your portfolio
  • Lower the barriers of growth when acquiring or creating additional brands
  • Provide clarity to the unique value propositions of all brands and the logic supporting your company’s brand portfolio