At Seroka, we promise our clients second-to-none service. While other companies claim great service, we truly do provide the best service to our clients. Here's what you can expect:
- When you call Seroka, a person – not an auto attendant -- will answer your calls during normal business hours 99.9% of the time. Once you reach us, your call won't be blindly transferred to an extension where you may or may not get voicemail. We track down the person you need and, if s/he is unavailable, we'll give you the option to leave a message or speak with someone else who is familiar with your account.
- Because we know that not everything can wait until "the next business day," you'll have 24/7/365 access to Seroka management. If an urgent matter comes up in the evening, on the weekend, or even during a holiday, you will have a hotline number to call which will put you in immediate touch with someone who can help resolve the issue.
- We know you have a lot on your plate, and sometimes your business with Seroka won't be a top priority. However, when we are working on a project for you that is deadline sensitive, we will be pleasantly assertively persistent in our attempts to reach you to ensure everything moves forward as it should.
- We figure it out. The word "impossible" just means we work harder. If we meet obstacles, we'll find creative workarounds and present you with options that will get your finished project as close to perfect as possible.
- Our Production Director has gone on press checks as early as 2:00 a.m. to ensure finished products are perfect and delivered on time.
- When a client arrived at a trade show and discovered the light bulbs missing from the company's booth, a Seroka team member called seven different stores to find the correct bulbs, then arranged for delivery. The bulbs arrived with time to spare before the show opened.
- Because it was the most convenient time for our client, two Seroka team members participated in weekly 7:00 a.m. pipeline calls for nearly nine months, even when one Seroka member was on vacation.
- When a client made a decision to participate in a trade show in Germany, a seven-hour time difference meant the vast majority of communications had to take place in the middle of the night, typically around 3 a.m. our time. A Seroka team member communicated with contacts in Germany during the wee hours, several times a week for two weeks, to ensure all details were handled and all client needs were met.
- At 8 p.m. CDT one night, a Seroka account executive received a call from a west coast television news station that wanted to interview one of our clients for that evening's 10 p.m. news. Our team member reached the client and made it all happen. The result? One happy client and awesome media coverage! All because of our commitment to providing second-to-none client service.
- A panicked client called us on a Wednesday morning to report that his company needed 500 brochures for a convention that Friday – and they had only 50 copies on hand. Fulfilling an order for this type of brochure would typically take at least several days. We immediately contacted our printer, and because we have a long-term working relationship, the printer arranged to get the brochures on press immediately.
Our Production Director reviewed a press proof at the printer that same afternoon, and we arranged to have the brochures coated to avoid a long drying time (typically 24 hours). A Seroka staff member drove the brochures to the airport and put them on a flight, then we arranged for the brochures to be delivered to our client's hotel. Bottom line, the client had the brochures within 38 hours of the panicked call – in plenty of time for the convention opening. All in a day's work at Seroka, the home of second-to-none client service.